FAQ

To keep the purchasing process as fair as possible, there is no pre-ordering or holding of a product.

No, I do not take custom orders.

Usually pieces sell very fast. Newsletter subscribers get an hour early access to collections, so sign up for my newsletter on the homepage of my website for your best chance.

Otherwise, make an account, save your shipping information on my site, and use the faster checkout options (Apple Pay, Paypal). You can save a link from the previews and refresh it right at the release time(it may take a few seconds to load since everything is getting loaded all at once). If you are hoping for multiple items, purchase them one at a time. I always combine multiple orders and refund any shipping difference. Unfortunately, having an item in your cart does not guarantee that you will be able to check out, as purchases are first come first serve.

I release my work in collections. To stay up to date sign up for my newsletter and keep an eye on my Instagram bio.

Handmade ceramic vessels will have multiples available of each design. Item listings will have the amount available in the description. 

Hand-painted ceramic wall hangings are one of a kind pieces, so there will only be one design. 

If there is nothing currently in the shop, it means I am sold out for now, but don't worry I'm always making new work. To stay up to date on releases sign up for my newsletter and keep an eye on my Instagram bio.

Shipping is calculated dynamically at checkout and includes a delivery estimate and tracking number. The customer is responsible for any additional duties charged on incoming products.

Handmade vessels with limited edition prints are $250 CAD. Hand painted ceramic wall hangings are one of a kind pieces and don't have set prices. Before a collection launch, there will be previews available in the shop, at this time you will be able to browse available pieces and see item pricing. 

I ship worldwide, although prices and delivery time will be higher outside of North America.

Each piece is unique, unfortunately once an item is sold out it will not be restocked.

No refunds or exchanges. If ceramics are damaged in transit please let me know, store credit will be available on a case-by-case basis.

For any other questions, please do not message me on Instagram, instead, email me at emilienunezart@gmail.com.

Thank you!