FAQ

I ship all orders once a week. Orders typically get packed on Mondays, and sent out on Tuesdays. If you've made an order on a Tuesday, it wouldn't be shipped till the following week. 

If you need your order shipped faster, please email emilie@emilienunez.com and I can try to accomodate if possible. 

Please allow 2-3 weeks for untracked lettermail. I ship from BC, Canada, so shipping time depends on your distance from here. 

If your untracked order hasn't gotten to you in a month since it has been shipped, please email me at emilie@emilienunez.com 

If your order includes tracking please refer to the tracking number.

I ship worldwide, although prices and delivery times will be higher outside of North America.

Shipping is calculated dynamically at checkout and includes a delivery estimate and tracking number. The customer is responsible for any additional duties charged on incoming products.

There is an untracked option for small sized paper goods for Canadian and US Customers, the price depends on the size and amount of items you are purchasing. Add items to your cart to see shipping price. 

To keep the purchasing process as fair as possible, there is no pre-ordering or holding any ceramics. 

No, I do not take custom orders.

Usually pieces sell very fast. Newsletter subscribers get an hour early access to collections, so sign up for my newsletter on the homepage of my website for your best chance.

Otherwise, make an account, save your shipping information on my site, and use the faster checkout options (Apple Pay, Paypal). You can save a link from the previews and refresh it right at the release time(it may take a few seconds to load since everything is getting loaded all at once). If you are hoping for multiple items, purchase them one at a time. I always combine multiple orders and refund any shipping difference. Unfortunately, having an item in your cart does not guarantee that you will be able to check out, as purchases are first come first serve.

I release my ceramics in collections. To stay up to date sign up for my newsletter and keep an eye on my Instagram bio.

Handmade ceramic vessels will have multiples available of each design. Item listings will have the amount available in the description. 

Hand-painted ceramic wall hangings are one of a kind pieces, so there will only be one design. 

If there is nothing currently in the shop, it means I am sold out for now, but don't worry I'm always making new work. To stay up to date on releases sign up for my newsletter and keep an eye on my Instagram bio.

Typically my handmade vessels with limited edition prints are $250 CAD. Before a collection launch, there will be previews available in the shop, at this time you will be able to browse available pieces and see item pricing. 

Each piece is unique, or a limited edition so unfortunately once an item is sold out it will not be restocked.

No refunds or exchanges. If ceramics are damaged in transit please let me know, store credit will be available on a case-by-case basis.

For any other questions, please do not message me on Instagram, instead, email me at emilienunezart@gmail.com.

Thank you!